CC
Cheryl C

1 reviews | Active since Mar 2015

02 Jun 2020, 12:47

Wilgeheuwel Hospital still doesn't care for their patients

Well, I said i'd never go back there but my orthopaedic surgeon operates there so I felt I had no choice. The whole experience was horrific!

Firstly I was only in for 2 days and 1 night so you wonder, what can go wrong in such a short time? The answer is everything!

Day one, both my cell phones miraculously disappeared when I distinctly remembered where I had put them. The one male nurse barged in because of the stink I was making, grabbed my backpack and began throwing things out. I was not watching but guess where I found them? In that bag with both ringers turned off.

Day 2 the day of my surgery. I was taken to and back from theatre by the same nurses. Once back in the ward, I was not offered food, even though it was waiting on a tray at the door, left to lie in a dirty bed and not even asked if I felt ok. I took it that they were busy but a hour later I had had enough. I called them and said I wanted to talk to the unit manager . Then they jumped around! I was cleaned and fed.

I spoke to the unit manager, who was shocked! She went to speak to them and after admitting they had neglected me, apologised to me. I hope NEVER have to go back there again!

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Replies (1)
Life Healthcare
Life Healthcare's reply02 Jun 2020, 15:46
Official
Hi Cheryl, 
 
Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 

As this matter involves personal information and data, we cannot share any updates via Hello Peter. 

Please don't hesitate to contact us should you not hear anything.