Wilgeheuwel Hospital damaging Doctor /patient relationship.

Wilgeheuwel Hospital breaking Doctor – patient relationship. On 23 July 2024 I received a phone call from Vasthie Naicker from Life Wilgeheuwel hospital informing me that I owe the hospital an amount of R1985-00 for an operation that my wife had on 25 October 2023. This operation was for knee surgery performed by Dr. Phillip Mostert. What a fantastic Doctor and fantastic post-op care. As I was in the middle of meeting when Vasthie Naicker phoned I requested her to send me an e-mail which she duly did and the very next day I wrote back to Vasthie querying what this was for as (1) my medical aid plan provides for 100% of in-hospital expenses, (2) the authorization for the procedure was pre-authorized and I was assured that their would be now out-of-pocket expenses as the procedure forms part of the “Joint care program” On the 24 July 2024 Vasthie rep**** in writing that she will follow up on my query as to what this amount is for “I will follow up and let you know” This “I will follow up and let you know” never happened and 6 days later on 30 July 2024 I received a letter of demand for the outstanding amount from the same Vasthi Naicker threatening that I will be handed over if the amount is not paid by 30 August 2024. This letter also includes a standard phrase “…despite numerous reminders and notifications” which I have no record of which is absolute non-sense as if I have been made aware of this by the hospital at the time I could have queried it with Discovery or alternatively have claimed this from my GAP cover. Now, due to the time lapse of 9 months these options have been forfeited. Vasthi Naicker ignores my request and refuse to inform me for what part of the hospitalization I am responsible for????? Sad to say that I am forced to leave fantastic doctors such as Dr. Lydia Kilani, Dr. Antonie Botha, Dr. Phillip Mostert, Dr. Robbie Leibrand and Dr. Andrian Dreyer behind and find alternative healthcare due to the attitude and practices of Wilgeheuwel Hospital.