Wilgeheuwel hospital

I had gone to the ER at Wilgeheuwel hospital last year to get a back slap put on because I had fractured my wrist. I was under the impression that everything was fine. One year later the hospital handed me over to their legal department saying that I owe an amount of R886. Within that year no statements were sent to me via email , no communication was made alerting me to an outstanding amount no phone calls were made nothing. Now it’s September 2025. Within 1 week they have handed me over to their legal department and all of a sudden they know my contact details. When phoning the accounts department of the hospital they have no sense of urgency , they do not care at all that I could be black listed due to their errors. I tried contacting the manager, his name is Lloyd he said that he was in a meeting and will phone me back that same day which he never did. 2 days later I went into the hospital and asked to speak to the lady who deals with accounts. She at first had no sense of urgency and I asked to speak to her manager who is Kevin. She said she doubts he will speak to me , he is busy. So I asked her to go and ask him to speak to me. And again there was no attempt to contact me. I’ve had better service from Flora hospital than Wilgeheuwel hospital. To make matters worse they admitted that I am not the only person complaining about this , apparently it’s an issue where patients are not alerted to outstanding fees and are just handed over to legal a year later . The funny thing is that they have a “patients responsibility and rights “ list. One of them , and I quote “ you have the right to Be kept updated with all costs related to your condition “ . None of that happened.