Why do we have to fear your staff members?

<p>Today at 4h20 in the morning my sisters daughter Miane Le Roux was admitted to hospital with lack of oxygen due to Croep. Their regular Pediatrician wasn't available and therefor the hospital send a Dr. Tshenkeng to her. She was admitted at 4h20 he came to see her at around 9h00. He send her for x-rays and said after that he will come and see her again to see when she can leave. At 18h00 tonight there was still no pediatrician. My big question is - why do we get these huge doctor and hospital bills if they only pitched when it pleases them? Why couldn't he went their earlier? Now 18h18 after several calls from my side to ask what is going on and when he would come - still nothing. I called at 17h30 today then the phone was put down in my ear after I raised the question of when he would come and why do they have to wait from 9h00 till now? After calling again I got to another nurse De Leew (who seemed friendly over the phone) who said she will call the doctor. 2 Min later I received an sms from my sister asking why did I call because the staff members are "*****y" to them about me calling. She doesn't want me to mention to anyone anything cause they are afraid Miane wouldn't receive good medical help. WHY do you pay a private hospital a private rate and then you just have to keep quiet about poor service? They came to a private hospital to get the best care possible now they have to deal with staff members who don't care about their patients or their jobs for that matter. Any person who puts the phone down in a customers ear - my point of view doesn't want to be there. Are they just after the customers money? Do they know how many hours they have to work in order to afford medical aid for their baby?? We will be making videos of every single event happening at that hospital during her stay there tonight and it will be broadcast to let people know how the hospital staff treats patients and their parents who pay a hefty fee for going to them. I am utterly disgusted in the way you help your patients ANNCRON KLERKSDORP. You are a private hospital - who charged hefty fees, treat your patients with the respect they deserved. My sister isn't supposed to fear going to you just because I called - the point is - They are supposed to give private hospital care. Why waist more money than is necessary - is this really the image this hospital wants to portray?? Is this really the way you want to deal with your customers and their family members.</p> <p>Miane visits your hospital more than I can count, therefore the best quickest medical service is the always necessary, this way they can still reserve the medical aid in case they need it soon again. They don't have the luxury of 2 huge salaries every month and my sister have her own home based business - where she also makes everything herself. If she is not their and not working then no money is coming in, this means then they can't help Miane with chronic Asthma. Why not help a customer? Why do you have to create more stress than is necessary?<br />This is also not the 1st time, I get all this complaints about your hospital. Why do a customer have to complain before you notice the cracks in a very vital part of your hospital?</p> <p>Something I can say about Life Bayview in Mosselbay - they are the best of the best and everyone can learn from them.</p> <p>I can't pressed the seriousness of this matter enough</p> <p>I will be conducting reviews with more of your patients on local social media pages to conclude if this is a regular thing going on in you hospital - this will then also be send to the Health board for further review.</p> <p>I do which to receive your feedback</p> <p>Utterly disappointed in your service,</p>