What makes you qualify for better price at Life healthcare Robinsons

Today I phoned Life healthcare Robinson in Randfontein requesting a simple C-section cash price list. A simple price list request was soon turned into a condescending exchange between me and the Accounts controller by the name of Charlotte Barnard. Let me explain this in Greater details so that South Africans can understand what is my biggest concern and my suspicion here. When you ask for the price list the lady ask for the name of your gynecologist? So I asked what has the hospital price list has to do with the Gynecologist? She snap , shout at me like I was a street kid or homeless person bothering her ( mind you I am the customer here). She ask me when is my wife due (without acknowledging my first question or answer for my first question).I asked her again what does her due date to do with the price list ( The lady at this point she’s fuming and screening at me). So I realize that this person she’s under the impression that I am stupid and I raised my voice and demand her to apologize and she blatantly refuse. She start telling me that this is not a Goverment hospital, she is running a private hospital. In my response “ I know the dialed number and I can afford the service, I always use private hospital when the need arise” at this point she’s shouting and refusing me the price list because I can’t confirm the doctor. I ask to speak to her manager and she transfer me with the nerve that nothing will happen to her. So when I open the call with the manager in charge I start venting. The same manager brush off my feeling and want to get to the price list issue. The manager responsible still refuse with the C-Section price list if I can’t confirm the doctor responsible. So I ask the manager why wilgeheuwel and other hospitals don’t use the same method. Then she keeps quite for a while and ask me when is my wife due (when she ask the second question she didn’t answer my first question too). So I said does your hospital fee include the gynecologist? She said “No” so I ask Again “why your price list is available only when I confirm the Gynecologist name?”. She refuse to answer again. When I ask why they have a unique policy in their group cause I have already obtain quotes from other groups and I was never asked the same questions? What I find strange is when you phone the hospital Charlotte Barnard she’s the only person who can issue quotes. I phoned earlier and spoke to Karabo and a guy and both told me that Charlotte Barnard she’s the only authorized personnel to issue such quotes. The manager at this point she’s irritated and when I ask her to confirm price list she refuse and she ask for my email address. They send me a disturbing quote. You can see the quote on hospital fees is based on who you are nothing else. Now that they know my wife will give birth by C-section then that part is suddenly sanitized to remove some of the benefits that comes with the package( before lock down the same hospital gave someone a package with the benefits that was sanitized on my quote yet we will pay the same price). The sanitation on my quote was done by an amateur, you can see paeditrician fee just like normal birth. My worry is how many people are ripped off here. I will forward my quote and what my other friend was given. I if you have experience the same thing please forward your quote to competition commission too. Medical aids and hospital don’t learn. I have the recording between me and the hospital staff to substantiate what I said here. The manager responsible doesn’t have customer service s****s either, she didn’t apologize for her staff member or promise on the action regarding her sweet Charlotte Barnard. Hence Charlotte Barnard was more than happy to put me through her manager. Charlotte Barnard Email she’s not apologizing rather her email closing reads “ Willing to assist going forward.” maybe that’s because I don’t deserve respect and her formal apology.