Waiting since February for a refund!

No refund since February! I was admitted on February 18th and had to make an upfront payment. My insurance paid out to Life Kingsbury by March 6th. I didn't receive my refund automatically (why not?) And had to go to Kingsbury physically to ask about the refund. I was told that the only person who deals with refunds was on leave and I couldn't be helped, I had to wait until she was back. By the time she returned from leave, all she did was give me a form that I had to fill (why did I have to wait until she returned from leave to be given a form?) I filled the form the same day, with proof of my bank account, details that are already on their system, and proof of ID (which they already have on their system) and was told that it would still take 7-10 business days to process. 12 business days later I called the head office refund department and was told that the ONE person who deals with Kingsbury refunds was, yes, you guessed it, ON LEAVE! And I had to wait a little bit more time before it was processed.

Several days later, guess what, I called back, they said it was processed and it should hit my bank account within 24 hours. I've since been calling and promised that they would follow up, but the money has still not hit my bank account.

You KNOW that if it was the other way around and if I owed the hospital even R10, I'd have FINAL NOTICEs coming out of my ears!