CS
Clinton S
1 reviews | Active since Jan 2020
09 Jun 2025, 08:26
Waited 39 minutes for documents that is in front of the reception workers x5
It's now 3 in the morning, Not going into many details, All went fast took blood samples, x-rays got my reaults... Then told I can go back to waiting area for my prescription and letter.. from 1:51 sat and waited until my "Uber driver friend" impatiently asked to find out what's going on it can't take so long... 39 min later inquired by reception Mr August who is sitting scrolling videos on his phone has the papers by him and said to me i must sit down.. That i did not do... He picked up 6 papers second or 3rd was mine, Hsaid to me "I did not know you were discharged" gave me the papers... plus the rest 5 males or 4 were sitting with him in a row doing nothing... I'm sure if this transport driver did not ask me to find out we would still have been waiting their... This is unacceptable I don't write complaints alot. Just imagine what I must pay my transport for his time on a Sunday morning wasted.
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Replies (5)0
Replies (5)
Life Healthcare's replyOfficial
07 Jul 2025, 11:13Dear Clinton,
Thank you for your feedback. We sincerely apologise for the delays you experienced during your visit.
Our team will be in touch with you to resolve this case.
Kind regards,
Life Healthcare
Life Healthcare's reply07 Jul 2025, 11:13
Official
Dear Clinton,
Thank you for your feedback. We sincerely apologise for the delays you experienced during your visit.
Our team will be in touch with you to resolve this case.
Kind regards,
Life Healthcare
CS
Clinton S's updateReviewer Update
21 Jul 2025, 22:29Ok thanks for the understanding, to support my case and the service delivery of your hospital, I noticed that night a couple people not being attended to as well others was sleeping in the waiting area like, as mentioned the man lifted up three to four documents then mine.. You can very with the camera footages if these people were also waiting for documents that was already their... It is now 6 Weeks since your response to resolve the case your department must also be very very busy with lots of issues or cases like thus to not yet have come to a conclusion.. But I'm not in a hurry I trust you will get back to my matter asoon as possible..
Regards Ce Scholtz
Regards Ce Scholtz
CS
Clinton S's update21 Jul 2025, 22:29
Reviewer Update
Ok thanks for the understanding, to support my case and the service delivery of your hospital, I noticed that night a couple people not being attended to as well others was sleeping in the waiting area like, as mentioned the man lifted up three to four documents then mine.. You can very with the camera footages if these people were also waiting for documents that was already their... It is now 6 Weeks since your response to resolve the case your department must also be very very busy with lots of issues or cases like thus to not yet have come to a conclusion.. But I'm not in a hurry I trust you will get back to my matter asoon as possible..
Regards Ce Scholtz
Regards Ce Scholtz
CS
Clinton S's updateReviewer Update
11 Aug 2025, 22:108 Weeks later, no feed back I'm starting to think this is normal at Wilgers hospital, Your admins do not do their jobs it's two months later and I have not heard from you, Is Wilgers a goverment hospital ?,. I will have to take up this issue with Discovery medical aid as well... a person can't pay for such services.. and I'll expect your respond by December 2025 on this mattre the latest.
CS
Clinton S's update11 Aug 2025, 22:10
Reviewer Update
8 Weeks later, no feed back I'm starting to think this is normal at Wilgers hospital, Your admins do not do their jobs it's two months later and I have not heard from you, Is Wilgers a goverment hospital ?,. I will have to take up this issue with Discovery medical aid as well... a person can't pay for such services.. and I'll expect your respond by December 2025 on this mattre the latest.
CS
Clinton S's updateReviewer Update
20 Jul 2026, 21:19I made peace with the complaint, as it was an honest mistake.. that any person could have made,. Just I cannot remove it and have to mail Hello Peter with a formal reason for removal, I will do so on another off day soon 👍
CS
Clinton S's update20 Jul 2026, 21:19
Reviewer Update
I made peace with the complaint, as it was an honest mistake.. that any person could have made,. Just I cannot remove it and have to mail Hello Peter with a formal reason for removal, I will do so on another off day soon 👍
CS
Clinton S's updateReviewer Update
01 Aug 2026, 11:22I want to write a negative review of Hello Pieter as I cannot find the yellow icon to press to remove the review on The Wilgers hospital, I googled the instructions... As no one can remove reviews by themselves..., the staff has been changed that I complained about or moved from reception duties and I was offered a free overnight accommodation when I went for check up couple days ago, all was professional and well educated enough.. these stuff member's even asked do I consent to all the procedures involved
CS
Clinton S's update01 Aug 2026, 11:22
Reviewer Update
I want to write a negative review of Hello Pieter as I cannot find the yellow icon to press to remove the review on The Wilgers hospital, I googled the instructions... As no one can remove reviews by themselves..., the staff has been changed that I complained about or moved from reception duties and I was offered a free overnight accommodation when I went for check up couple days ago, all was professional and well educated enough.. these stuff member's even asked do I consent to all the procedures involved