Urgent Follow-Up on Refund Delay

Good morning HelloPeter I am writing this review on Hello Peter due to the frustrating delay I experienced in receiving my refund from Life Brenthurst Clinic.

My daughter (Anelisa Njibana, visit number ***7) was admitted to Life Brenthurst Clinic on November 4th. I encountered issues with my medical aid, which delayed the authorization. As a result, I had to pay in cash to ensure my daughter was admitted while sorting out the authorization with the medical aid.

The following day, on November 5th, the medical aid authorized payment and agreed to cover all costs from November 4th onward, meaning the hospital now had to refund me. Initially, the hospital informed me that they would process the refund once the medical aid fully paid them, which I understood to be fair.

By the third week of November, the medical aid had completed the payment, and I allowed sufficient time for the funds to reflect on their side. I also informed the hospital about the payment. On December 5th, I completed the refund documents, which clearly stated that the refund would be processed within 7–10 days.

To date, I have not received my refund. Despite making follow-ups, no one has had the courtesy to apologize or explain the delay, nor have they provided a clear timeline for when I can expect my refund. As someone working outside the country, it has been incredibly difficult for me to visit the clinic or communicate via phone, which makes this situation even more stressful.

I have been communicating with the following contacts via email but have yet to receive a resolution:

Avish Ramnath: *** Accounts Brenthurst: *** NCR-REF3: *** Lethabo Mokgomola: *** Hawa Budhia: *** This delay has caused me significant distress, and I urgently need the refund. I hope this review prompts immediate action and improved communication from the clinic