Unpleasant Visit Wilgeheuwel Hospital

I went to the Wilgeheuwel Hospital X-ray department yesterday & once again, I didn't get a 'warm' feeling from the hospital. It's sad that even at a hospital, I feel uncomfortable because of the colour of my skin😔I am not a person who pays attention to race groups but to how I am being treated. When I don't feel welcomed & the employees are of only one race group, it is logic. The aircon was akso blasted that with my side toe, I had to walk to my car to get a warm top. When I went to speak to the staff enquiring about the invoice etc, they seemed to have been irritated. Maybe it was because it was close to closing time but I was there just after 3pm.

3rd October, I called the accounts department to obtain the invoice as I need to upload the Oneplan radiology claim to be able to load another claim for an appointment today. The lady who answered the call said it takes 3 days and that I must call back on Monday. She said the Insurance can wait yet it's me who has to wait as I can't get further funds loaded until the radiology claim is approved. They supposed to be professional. Why should I call for an invoice? It should be emailed. 3 days to wait for an invoice is ridiculous!!! The accounts personnel could have said it usually takes 3 days but I try to email your invoice by later today. That is customer service. She showed no concern!!!