Unhappy mother of newborn

On the 20 August 2022 i gave birth at Life Beacon Bay Hospital. My labour and delivery was approved in July 2022 with authorisation number from medical aid. I was then scheduled for induction on the 19 August 2022 by my gynae and subsequently gave birth via c-section on 20 August 2022. My daughter was registered with Dept of Home Affairs on 22 August 2022 and registered with medical aid on the 25 August 2022. My hospital bill was paid by the medical aid as per claim submitted by the hospital, however on the 3 October i received a letter from Life healthcare with regards to newborn outstanding account with reason for unpaid being that the child was not registered with medical aid. I contacted the medical aid and was advised that the hospital needs to resubmit this account for payment as this account was never submitted to them for payment. I subsequently e-mailed Life healthcare and got not response, i then contacted their accounts department and was informed account would be resubmitted for payment. I followed up a week later as i had not gotten notification from medical aid for processing of the outstanding amount and still i got no joy and was informed by Louise Muller to foward my e-mail to her together with proof of medical aid registration to her personal e-mail address. This was done by me on the 11 October 2022. Subsequently i still received no response from her or notification from medical aid with regards to processing of outstanding account i again went to Life Bay Hospital and requested that they escalate this from their side. On the 20 October i received authorization number from medshield with regards to hospitalization of newborn. However to date no claim has been processed on for this account by Life healthcare. I have however been sent the outstanding invoice by the hospital again on the 24 October 2022. I find this very offensive and upsetting as a new mother that has trusted that the hospital administration is well managed that a simple transaction can take so long to process and for the hospital to solely rely on me signing guarantor for my account instead of claiming funds from medical aid i am being harassed with e-mails regarding my outstanding account. I have on numerous occasions advised hospital that the newborn is covered in medical aid and amount needs to be claimed from medical aid. Doctors and pathologists who attended to my newborn for same occasion have been paid by medshield. I kindly request life healthcare to submit this account for payment.