Unfair treatment

My daughter had a accident last year February on a Saturday. We arrived at Wilgers hospital at casualty, after xrays etc she was rushed to the OR for an emergency operation on her leg. I asked the receptionist working with accounts at casualties 3 times do i need to pay the co-payment where i was informed that since it is an emergency the co-payment does not apply. The next day the doctor released her and on our way out i asked the receptionist at reception AGAIN about the co-payment as was again informed that since this was an emergency the co-payment doesn’t apply. It comes from PMB from the medical aid. Now they have handed me over to ITC but i phoned several times to confirm this. This is wrong. This isn’t my fault and i did check a total of 4 times before leaving the hospital. I can’t be treated this way since i am not at fault.