Unable to get a copy of hospital account

I have tried to get a copy of a hospital account from Kingsbury. But the person on the other side could not find the patient name and account. She then gave me the head office number where the central accounts is done - ********** . For two days now I have called. Day 1 - 5 calls no answer - just recording about how great hospital group is. Day 2 - 7 to 8 calls. Sometimes 10 minutes before switchboard answers - or now answer and I call back. When I did get through, and asked for the relevant hospital - Kingsbury - the person on that end on 3 to 4 occasions did not answer. On the one occasion I did get through, she took the details and put me on hold, then came back only to hang up the phone. When I phoned again, switchboard lady says only skeleton staff after 3:30. Considering that I have been calling since just after lunch. Still cannot get hold of anyone to answer the query. Does anyone actually work a the Life Healthcare Head Office - is the any kind of service to be had. Can someone please assist - as this service is shocking........ Your switchboard person needs a wake up call or you guys need more staff.......