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Alexia T

1 reviews | Active since Nov 2012

27 Sept 2024, 23:47

Treatment at Glenview psychiatric Clinic

What a bad experience. I'm worst off when I was discharged than the time I willingly been admitted. After 2 weeks of bad treatment by the night staff, I decided to discharge myself. I went to the security officer and asked him nicely to let me out. He refused, but I kept on asking nice. The next moment, I was grabbed by a bunch of security officers from behind, which totally man handled me. They grabbed me by the arm's and leg's and dragged me to Yellow Wood ward. It's a one room ward with only a badly stain urine matrass and nothing else. Not a toilet, nor a basin. I was thrown in with such force that I hit my head against the opposite wall. When you ask to use the toilet, the nurses simply ignore you, I didn't even get water. I was so bruised, and I'm still struggling with a bruised rib bone. I only saw the GP two days later. The same day I got out of Yellow Wood, I got my own room. As I was sitting on my bed, I heard a noise outside my room. I got up and went to the door, a black security officer was busy pushing an old white gentleman who has dementia into a chair and repeatedly shouting at him "I will kill you, I will kill you" over and over again. I was so frightened because of the way the security men handled me that I just went back to my bed. Talking about ******. Everything that I talked about is recorded on the security cameras. Is this the way you would want your loved ones to be treated while they're in desperate need of help? If I could, I wouldn't even give Glenview a one-star, rather a minus five stars.

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Replies (1)
Life Healthcare
Life Healthcare's reply29 Sept 2024, 12:14
Official
Hi Alexia, Thank you for alerting us about your experience. At Life Healthcare we are committed to caring for your health and wellbeing, and we are sorry to hear that you were dissatisfied with the level of care and treatment provided to you. We have escalated to hospital management for feedback. Many thanks, Life Healthcare