Traumatized by St George's hospitals Covid ward assistance

The quali3of service at St George's hospital Covid ward is extremely unacceptable, absolute no compassion. I had an incident, my mom was admitted and is elderly 69yrs very very scared and anxious. We have been sending prayers and encouraging her via whatsapp voice notes just to listen and k ow she is not alone. The nurses took her phone away and locked in locker. We would not have known had I not taken some items she wanted this morning. When front desk called the ward where mom is and I spoke to the nurse she said no it's the wrong ward. The receptionist made sure we had the correct ward from her list of patients and called the same number again and all of a sudden she was now found. The isolation is the thing killing people far more than this virus. There should be more compassion and I do strongly believe more people will survive with family support. I am horrified and traumatized by this experience and behaviors. To think we pay medical aid for private supposed to be better service but definitely not.