KH
Keletso H

1 reviews | Active since Sept 2017

15 Sept 2020, 17:20

Tragically pathetic outpatient services

Tragically pathetic outpatient services without fail at Life Crompton Hospital. Been there twice, in the course of two years and have experienced the same problem. The first time my 2 year old was vomiting continuously and had an incredibly high fever. The second time my husband was involved in a car accident and we needed him checked out (car completed wrecked but he had minor bruises). Told us we have no medical aid funds both occassions, very cold mannered beginning with the receptionist down to the nurses. My husband was asked for his ID which he lost in the wreck in order to be assisted. We drove to Life Westville Hospital on both occassions, we were told we do have funds both times and were assisted by empathetic, polite and efficient staff (20 minutes away from home). Even government facilities treat people better than the staff at Life Crompton Hospital. When working in such environments people skills are key, stop employing inadequate people to handle our health matters Life Crompton Hospital. No matter how injured you are, you'd rather die on the road side or suffer through the pain than to go to Life Crompton Hospital, you are as good as dead there anyway - it's a long road to seeing the doctor or getting any medical attention whatsoever.

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Replies (2)
Life Healthcare
Life Healthcare's reply16 Sept 2020, 11:03
Official
Hi Keletso,  
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything. 
KH
Keletso H's update18 Sept 2020, 07:06
Reviewer Update
I am glad we were contacted by the Life Crompton Hospital Admissions Supervisor, who promised to investigate the matter further, this we appreciate. Unfortunately I am not comfortable visiting the hospital and prefer to seek healthcare services where more comfortable. It's quite unfortunate. Thank you for taking us into consideration.