Total disgust and dissappointment!!

I went for a procedure on 07 March. I had to pay co-payment of R5000. I have been battling since the hospital date until now for the detailed account for my gap cover so that I can claim back my co-payment. You can never get hold of accounts department via telephone so I emailed everytime I email I receive an email that says they can't claim systems are down....for so long!!! I work in the IT field and I believe this to total BS. In the meantime my gapcover gave me 31 days to submit or I will lose my gapcover. On top of that if they claim the hospital bill from my medical aid after 60 days they will not pay this. I always choose to go to a netcare facility this time I thought I will give Life Healthcare Springs a chance and I will never in my life use them again the service in hospital was fantastic but because of the accounts department I will never return. In these financial times we are in I cannot afford to lose this money and they don't seem to care. I phoned head office did not get through left a message and nobody got back to me.....very very poor service from accounts department.