NH
Nomvula H

1 reviews | Active since May 2013

07 Aug 2019, 11:42

threatening me for payment

I was admitted on 4th just before 12pm and was discharged the very next day. Pre authorization was done the same time with my medical aid, Discovery. The hospital then goes claim for full 2 days. Medical aid only paid for 1 day stay. I was sent an email by the account department, which i forwarded to discovery who later paid for up to 1.5 stay. Still brenthurst comes and claim another .5 day from me. I have been calling asking to speak to case manager and no one from case managers takes my call. I don't know how you expect to bill full 2 days. If the hospital was fully aware with the authorization from discovery then why keep quiet about it and later try come claim from me?

0
Replies (2)
Life Healthcare
Life Healthcare's reply23 Sept 2019, 18:00
Official
Hi Nomvula,  Thank you for sharing your feedback. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. As this matter involves personal information and data, we cannot share any updates via Hello Peter. Please don't hesitate to contact us should you not hear anything. 
NH
Nomvula H's update09 Oct 2019, 01:36
Reviewer Update
The amount that was claimed from me has been written off on the 7th October.

Thank you