DO
Diann O

1 reviews | Active since Jan 2020

14 Mar 2020, 02:00

There are good Doctors our there but Today Dr was something Else

I was referred by my Dr to hospital. I went straight to casualty where I was assisted by a friendly nurse and later send to the consulting rooms where I was supposed to be seen by a Dr. I waited for almost 30 min.The front desk clerk pass a remark about a sensitive issue Corona ... I was wearing a mask due to my bad cough I started to feel uncomfortable. My visit to the hospital was for chronic sinusitis, short of breath , chest pains tonsils and bad flu. The clerk eventually come to my room where he said I owe a outstanding of R951.59 as a shortfall that my medical aid did not pay , I was not even aware I asked if I is possible for them to take out of my savings , he said no it not to be paid in full today as the Dr say he cannot consult me. I told him I do not have that amount on me can I pay it when I get paid. By than I can feel my chest is closing up again . I ask him to call the Dr he come back and say the Dr said my Vidal signs is ok I have to go to a Dr without even consultating me. I took the Dr details while putting it in my bag ask myself this question for a Dr to turn a patient away like that , did he not make a oath when he got his PHD degree as a Dr to saves lives not turn a sick patient away in such a cruel manner. What if I got this Corona virus and infecting my family and innocent people out there , do our country need an ambassador like this Dr to serve our Country whole heartily for saving lives or just have a title as a Dr. When I walked out I was crying all the way home even the nurse ran after me and ask why am I leaving without seeing the Dr.

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Replies (1)
Life Healthcare
Life Healthcare's reply16 Mar 2020, 19:11
Official
Hi Diann, 
 
We are sorry to hear about your experience. 
Please send the name of the hospital and your details so that we can get in touch and provide you with feedback. 
As this matter involves personal information and data, we cannot share any updates via Hello Peter.