Terrible Service

I'm writing to express my disappointment with the service I received at Flora Life Hospital. After injuring my foot in a fall on December 15, 2024, I visited the casualty department and was diagnosed with a broken ankle. However, during my follow-up appointment on December 29, 2024, I was informed that I actually had a broken heel and ankle, and another x-ray was needed.

After waiting for a week without hearing from the orthopedic surgeon, I followed up and was assured of a callback. However, when the surgeon finally contacted me, I was informed of a new diagnosis with a bone broken under the heel, which differed from the previous two assessments.

I lost confidence in Flora Life Hospital due to inconsistent diagnoses and delayed care. I consulted another orthopedic surgeon, who accurately diagnosed and treated my injury within two days (January 8, 2025). They emphasized that a cast should have been app**** immediately after my initial injury.

The misdiagnosis and delayed treatment have prolonged my recovery, resulting in additional costs not covered by my medical insurance. I've experienced emotional distress, taken extended unpaid leave, and my family members have also been inconvenienced.

I will document this experience for future reference and expect reimbur*****t for the additional costs incurred. Due to this disappointing experience, I will not return to Flora Life Hospital and will share my story on social media platforms.