Terrible Service at reception when going to theatre

My name is Siya Mhlongo (cell: ***) on the 2nd of April my son was booked in for Theatre at the Life in Flora Rooderport. I had a number of issues with ensuring that we book him in on the day. Firstly, we arrived at 6 am with numerous issues which we could not understand we sat at the reception area for an hour before I had to force that they be allowed into the ward as my son was getting agitated. Firstly, I had come on Thursday to hand in the documents and confirm what documents we needed to bring with the gentlemen at reception saying I need only my ID and medical aid letter on the day of the procedure I was told im missing his birth certificate, which they did not mention, I also told the guy on Thursday that Bankmed does not do physical cards and I can email him my card as it is digital – I did this at 6am when I got there at 6:30 on the 2nd after being told to go sit down by Lucky Chakale at reception I went to ask what was taking so long only to find he ha not checked his mail – he then moved me to Khayriah Hassen and I was told again to email my cards and surprisingly now that Lucky had checked his mail he saw my mail – this lasted an hour with a child who hasn’t eaten and was anxious about the surgery and my wife waiting in the reception area while people were being assisted with us having to wait. This is not an ideal situation and I would’ve actually preferred they send my son and wife to the ward and let me deal with this as this added even more stress to an already stressful situation – you guys need to do better more so when it comes to receiving people coming to theatre as already this is not an ideal time – we were made to wait there like we are at a public hospital with no sense of urgency or empathy for us or our sick child – do better guys.