Terrible experience at Life Wilgeheuwel

<p>I had an operation scheduled for the 31st May. My form from the doc said the op was for 7am, and when I called pre-admissions they said to be there at 6. So I had to arrange for the kids to sleep out as I couldnt get them to school that early. I got to reception just after 6, and was shown to my bed by 6:30. I was then ignored until 8am, when someone finally came to check my details. After a brief visit from the anesthetist, I was again ignored and not checked up on or inmformed of any happenings. When I called the nurses to ask for info of what the holdup was, the nurses claimed ignorance and immediately started badmouthing me in a language they assumed I didn't understand (lets just say it wasnt nice). Only at around 10:30 did I finally get wheeled to theatre for my operation.</p> <p>My wife was waiting for me when i came back from theatre around 1pm, and from then until 4pm the only time any of the staff spoke to me was when I called for pain medication and to ask them to remove the drip so I could leave. I called for a porter who only arived when I had walked (hobbled, steruggled) halfway out the hospital, and the nurses didn't even realise I wanted to leave because they were so busy having a fat conversation in another room. I still have no idea if they even filled in the discharge papers because I was given nothing to sign, and no satisfaction surveys either.</p> <p>I am totally disgusted in the way I was treated from start to finish. I was never made to feel important or that I was valued, and I got the feeling I was more of an inconveneince than the reason the people have jobs in the first place.</p> <p> </p> <p>Side, note, Betty K at reception was very warm, friendly and welcoming.</p>