Terrible!!!!

Dear Sir/Madam,

I am writing to formally express my frustration and concern regarding the handling of my case during my recent admission on the 8th of March in Ward F. And I have send so many emails and phone calls UNEXPECTED. If I could give no stars that would have been more appreciated!!!!

Despite my admission being properly recorded, the case manager failed to correct and update my admission dates with my medical aid in a timely manner. As a result of this oversight, my medical aid has declined payment for the hospital claim, stating that all procedures and authorizations needed to be processed correctly during my hospital stay.

Consequently, both the doctor and anesthetist fees were deducted from my Medical Savings Account (MSA), and I am now being unfairly held personally liable for costs that should have been covered.

I have made multiple attempts to contact the case manager and have records of calls, including dates and times. Unfortunately, there has been no response, nor has any effort been made to rectify this issue. This lack of communication and accountability is extremely concerning and unprofessional.

I request that this matter be addressed urgently. The necessary corrections must be made with my medical aid without further delay to ensure that the claim is processed correctly and that I am not held liable for these charges.

If this issue is not resolved promptly, I will have no choice but to pursue further action.

I trust this matter will receive the immediate attention it requires.

Yours sincerely, Sharlene Louw ***