EE
Eugene E

1 reviews | Active since Mar 2009

21 Dec 2022, 12:21

Stress rather than healing

I was booked into Life Brackenhurst yesterday seeking help. This morning was traumatic instead of healing. They gave us an activity to perform without first assessing individually what activities might be suitable for each patient. The activity, frankly, made my stress levels soar. Also, the session started at least twenty minutes late, which, in this case, was a blessing for me. Then we had to hear by tye rumour mill that we are being moved to a different ward this is very disruptive for people who have come seeking help and stability. One of the patients told me that they do this regularly and it is frustrating. Right now, for me, and possibly for other patients, it is worse than frustrating - it is disruptive, cruel and traumatising. I might need to check myself out of this hospital because all that has happened on day one is that my stress levels have soared. Some healing.

0
Replies (3)
Life Healthcare
Life Healthcare's reply21 Dec 2022, 12:24
Official
Thank you for getting in touch. Please advise if it is Life Brackenview or Life Brenthurst so we can better assist you.  

Regards,Life Healthcare 
EE
Eugene E's update21 Dec 2022, 13:04
Reviewer Update
The name is Life Brackenview in Alberton/Brackenhurst area. Apologies for not getting the name correct the first time.
Life Healthcare
Life Healthcare's reply21 Dec 2022, 13:06
Official
Thank you. We have shared your contact details and escalated this matter to hospital management, someone will be in touch. 

Regards,Life Healthcare