Still waiting for answers

Terrible Flora Clinic !!! My Dad was taken via ambulance this morning at 10 am. He has had 2 massive strokes in the past 8 years. He was running a temp of 39 degrees and was throwing up dark brown stuff that looked like blood. My mom waiting in her car for over two hours without any update . After phoning the hospital the manager told me she would investigate. Got a call phone her and she referred to him as "she" ...so did she actually know who she talking about??.. she also told me he is being transferred to the icu. When phoning the icu about 4 hours later no one knew where he was, so I called all their icu wards, no one knew where he was.. (note we were told it's touch and go with his life as he is so sick) my mom phone the doctor after trying the entire day just to be told she cannot have any information about his condition as she isn't his wife (they have been together for over 20 years and is his primary care giver on her medical aid) , I had to call and find out what was going on. The hospital took an hour to figure out where my dad who is no verbal and has dementia ... just to find out he is still in the trauma unit at 7pm from 10am this morning?? What type of hospital is this?? We are still waiting for news??