WQ
Wendy Q

1 reviews | Active since Aug 2014

09 Feb 2021, 10:14

St Marys private hospital is a horrible place to be. No service!

<div>I was admitted at Life St Marys private hospital on friday 05 February with left chest pains. On the following day my doctor ordered xray and it was not done. Yesterday late, a lady from the Radiography dept came to tell me that my medical aid isn't paying for the xray. I called the medical aid only to find they were not even aware I was hospitalized hence they rejected the Radiography dept claim. The guy whom I spoke to went on to say that because it is day 5 on hospital, my funds are up and they can only pay for the dats I've already spent and if the doctor wants me to stay longer then that'll be on my account. As I was still thinking a lady named ****, rude as ever, called me and told me I should vacate otherwise I'll have to pay. What is it that I was here for because I haven't been treated for the real reason I came, the chest xray hasn't been done, the blood samples that have been taken last night, I haven't had the results. What was I here for? What if something happens to me on my way home? Who will be to blame?&nbsp;</div>

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Replies (1)
Life Healthcare
Life Healthcare's reply09 Feb 2021, 14:15
Official
Hi Wendy, 
 
We are sorry to hear about your experience. We have shared your contact details and escalated this matter to hospital management and someone should be in touch soon. 
 
As this matter involves personal information and data, we cannot share any updates via Hellopeter. 
 
Please don't hesitate to contact us should you not hear anything.