RM
Ravithi M

1 reviews | Active since Oct 2017

01 Dec 2025, 08:17

Sisters on duty disgusting attitude ICU HC WEST WING

I hope this message finds you well. I am writing to clarify an incident that occurred during my visit to HC West ICU on 30th November 2025. I was there to visit my uncle, who was admitted in the ward. My visit lasted about five minutes in the ward before I made my way to the nurse at the station as I had been requested.

On my way, I noticed a former colleague's husband in the ward. I did not enter the ward but had a brief conversation with my friend at the door. My intention was to visit both my uncle and neighbor. As I entered, I saw my neighbor on the right-hand side and planned to visit her on my way out.

However, I was approached by the nurse who informed me, somewhat rudely, that I was not allowed to visit. The door indicates that two visitors per patient are allowed but does not specify that visitors are limited to one patient only. Given that both my uncle and neighbor were in the same ward, I assumed it would be acceptable to visit both of them.

Could you please clarify the visiting policy for future reference? I want to ensure that I adhere to the rules and avoid any misunderstandings in the future

0
Replies (1)
Life Healthcare
Life Healthcare's reply01 Dec 2025, 09:52
Official
Dear Ravithi M, This review is concerning to us. We would like to escalate your concern to the facility so it can be properly addressed. Please send your contact details to us by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=wRh9u5Rj so that the relevant facility manager can engage with you directly and address the matter with the doctor. We would appreciate the opportunity to learn more about your experience. Please send your contact details by following this link, https://lifebrand.goreview.co.za/goreview-crm?revid=wRh9u5Rj so that your feedback can be addressed directly by the appropriate person. We look forward to hearing back from you. Many thanks, Life Healthcare