Shame on you, Life Wilgeheuwel!

Life Wilgeheuwel left a bad taste in my mouth. My son was involved in a motorcycle accident on 20 May and unfortunately he is a private patient. I was milked for R35 000 within three hours, which ranged from MRIs to admission to an obligatory Covid-test to a preemptive payment for his anticipated holiday stay. He was however discharged after a day and mention was made that I will get a pro rata refund. It took a week for the hospital to just scan the form that needs to be completed to me. I was notified that they will also deduct an additional amount of approx R3 000 for Casualty , for which I did not sign as guarantor. I refused as I realised this is ******* and informed them that I first wanted to discuss this with my lawyer, after which the assistant conceded and informed me that they would follow proper protocol and inform the guarantor who signed for that amount about the amount outstanding. It is now a week later and I have still not received the refund. The contact person is now apparently ill and her line manager is not available even though I left her a message to contact me. Shame on you Wilgeheuwel, payment to you must be done immediately, it is just a pity that do not do your refunds with the same energy and enthusiasm!