********** service at Life Crompton Hospital

I send this complain with a huge concern with the terrible service we experienced with your Staff at the Casualty and admissions departments. I seriously need this incident to be investigated - to ensure that the next person doesn't get the same treatment that I received. What I experienced was inhuman and heartbreaking. Yesterday the 21st of June 2024. My son, a 1 year old whos Temperature was at 39 & needed urgent attention as the Panado we had given him was not helping. The nurses at Casualty were refusing to helping my son advising that a file needed to be open. When I went to the front desk - spoke to a guy by the name of Cyril, who was rude and kept advising we go to another hospital. Refused to open a file stating my son was not on the medical aid "card" and could not assist. no solution no escalation and no sympathy. Showed him medical aid certificate showing that the Child is listed & that we had still not received the new card. But insisted that the child's details should be on the card. Was told to go to another Hospital as they could not help. Ended up going to Life Westville - And they managed to suppress my sons Temp & gave him meds with such urgency and care. These nurses should not be nursing people with this attitude. Its an emergency unit for a reason, there should be urgency . The manager/ Matron was not helpful & didn't assist with anything. Left without child being treated.