Roseacres’ Admin Failure Became My Problem

I was admitted to Life Roseacres Hospital on 28 November 2024. Almost two years later, I am still dealing with the consequences of an unresolved billing issue.

The problem started because the hospital failed to submit the correct billing codes/information to my medical aid. My medical aid advised me exactly what was required, and I repeatedly provided this information to the hospital. I contacted the hospital numerous times, sent emails and also involved my doctor, but the issue was never properly resolved.

Because of the delay, my medical aid is now unable to process the claim as the time period has lapsed.

Instead of taking responsibility for resolving the administrative issue, the account was handed over to attorneys. I was then informed that a summons had been issued.

What makes this even more frustrating is that I have not simply ignored the account. I have been engaging with the attorneys and have started paying R1,000 per month towards the outstanding amount. Despite this, a summons was issued and delivered to my previous address.

I find it completely unacceptable that a patient can spend almost two years trying to get a hospital to correct its own billing issue, only to end up being pursued by attorneys and served with a summons.

I am willing to pay the account at R1,000 per month, but I should never have had to deal with this situation in the first place.

This has been an incredibly stressful and unnecessary experience. I expected better from a private hospital and from a group that promotes patient care and professionalism.

My advice to anyone considering Life Roseacres is to think carefully about the administrative and billing support you may receive after your treatment. The medical care may be one thing, but when something goes wrong with the billing, you may find yourself doing the chasing while the hospital does very little to resolve the problem.