JK
Janice K

1 reviews | Active since Jul 2024

13 Jul 2024, 21:52

Robinson life randfontein Horrible service

The service given was terrible, you guys take a oath to take care of patients in need of medical care yet the receptionist Yvonne Rakgope didn’t want to admit my baby who had fever and short breath to casualty instead she was debating with me on my medical aid. I am well aware of my plan amd know that for planned admissions i have to go to the network hospital but discovery allows for emergencies where we can go to any private hospital . Educate your staff . If anything happens to my child i will hold the hospital responsible.

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Replies (1)
Life Healthcare
Life Healthcare's reply15 Jul 2024, 10:19
Official
Good day, Janice K, Thank you for alerting us about your experience. We assure you that this is not the standard of service and care that we strive to provide to our patients. For this, we do apologise. We've escalated this matter to hospital management and someone should be in touch soon. Please don't hesitate to contact us should you not hear anything. Many thanks, Life Healthcare