Refund with Life Groenkloof

I paid cash on my daughter's admission since they couldn't get authorization from the medical scheme. The following day it was obtained and I m supposed to be refunded. This was July admission. I went to the hospital for a follow up since I received no notification about the refund around the 3rd, completed refund forms. Accounts department in JHB received my dorms and did nothing about. Only yesterday when i did a follow-up 16/10, they signed and couldn't get my refund done as the authorizing person wasn't there. If only I didn't do a follow-up my forms will be lying somewhere unattended on their desks. I explained the funds are needed to purchase my daughter's consumables for her pump. Something needs to be done for such department to handle all claims accordingly instead of being ***********. A refund needs to be done without a member of a scheme following them around.