Refund still Outstanding

Good day Nokuthula and Coleman

I am extremely dissatisfied with the pathetic service regarding the statement reflecting an outstanding amount of R991. This amount was settled in full on the day of my visit to casualty at Life Groenkoof, and my medical aid also processed payment for the services rendered.

I have already submitted all necessary documentation to Life Healthcare to facilitate a refund. Despite this, no progress has been made. Kindly clarify this matter or resolve it without further delay.

Attached are the relevant email correspondence and supporting documents for your reference. I trust this will be addressed immediately. Thank you,

Jeremy Bermudez