Refund Ref ***

My daughter was admitted in October 2021 and it was cash payment. I paid all was requested and now they are failing to refund me on extra charges that I paid which is over R18000. I have send documents to *** .I was told to call Dominic who works at life Robinson in Randfontein and she told me the Management still signing the documents since the 8th of February update. Reference no ***( ***)