Refund Query

What a disgusting service that i received from your accounts department. A customer service representative by name is Daniel Masindi, has absolutely zero knowledge of what customer service is. After telling him how unhappy I am with the manner my query was handled by his colleague whom i spoke with on Monday, he told he in my face that he cannot take responsibility for other people’s actions. The classic part is when he dropped the phone who was still talking. I am beyond shocked 😮 with his behaviour. Is Daniel Masindi, representing the values, principles of Life health? This happened on Wednesday, 16 September 2026 just before 9:00am. I am very very disappointed by this level of behaviour.