Refund on hold, but their admin was negligent

18 March 2023 my son went to Brenthurst Life to have his wisdom teeth removed. I asked for the account to settle with my gap cover and only got my account on 24 May!! This is bad!!! This is where all the trouble started. I am on Tanzanite one level at Gems, but some brightspark decided I will be on Emerald and I was charged accordingly. Nobody checks!! I paid the co payment in full for the account on 6 June 2023. I had fights with both Gems and the hospital, no one wanted to take accountability as I was not supposed to have a co payment!! Each one blamed the other. Then after emotional trauma and interest paid, Gems step up to the plate and organised my refund from the hospital. I got a sms on 22 September stating I have a refund due. The amount was less than I paid them, but I was so relieved that FINALLY I can put this trauma behind me. No success! Tebogo from accounts let me know my refund is on hold due to short payment and my daughter who had a procedure done on 26 September!! Back to square one!!! No one checked!!!! I paid the full amount on my account!! The short payment is my daughter who signed her own papers at the hospital because she is her own person, accountable for her own medical expenses. and now they want me to be accountable for that!! I mailed Tebogo immediately on 28 September, but no reply as of yet!! I'm paying interest on the co payment, which is not small, but no reply!! If their admin was not negligent, none of this was necessary!!! The emotional trauma and financial loss will not be compensated for!!