REBELLIOUS ATTITUDE

Die Wilgers hospital has to urgently admit me for an urgent procedure. Whilst in agony, anxious and irritable from the excruciating pain, Dorcas Mahlakwane “with an attitude” shows a seat, indeed my wife and I sit. She asks for Med Aid card and ID, additionally asks with which scheme I’m with and I say cos the card I presented was on the old name and the scheme had since rebranded. To my surprise Dorcas argues the name I gave her … on what grounds? Only she knew. To myself I wondered why she asked in the first when she knew better than I the payer and primary member of the scheme. Right there, in pain … an argument ensues bout who MY medical aid is.

After a few button pressing, “I’m assuming this is where she confirmed the name I was giving is actually the correct name” she suddenly keeps quiet and proceeds processing the admission. At the end of it all, as I stand up, I went on to say “this is the part you apologise for arguing with me bout my medical aid” … boy did I fuel her up! Right there she concocts some bull nonsense and entangles herself further that she was arguing from a time when my med aid wasn’t accepted at Die Wilgers Hospital (which has never been the case)

I complaint to the matron and get Dorcas to come to my ward to apologise. Indeed Dorcas rocks up the following day allegedly to apologise. Dorcas still continues with the nonsense story that there was a point where my medical aid wasn’t accepted at Die Wilgers. I called her to order and asked her to stop with that line cos if I asked her to quote that time / year she wouldn’t - yet she continued. So please get Dorcas to call me and tell me when that was.

We’re going through this again cos her apology wasn’t genuine. How do you place such arrogant naive representatives at the forefront of your business baffles me.