Poor systems and controls

Shocking, shocking to say the least!!! My mother in law of 91 did not get food or water the whole day. She also struggled with pain feom a bladder infection. The shocking thing is that nobody knows if urine samples were taken and sent for testing! Surely there should be records for this? This whole experience is due to poor records/systems and poor communication between the nurses and theatre staff. There is a big gap in this hospitals systems, enough to be very concerned.