Poor service delivery

<p>I have been to mount edgecombe hospital on the 03 february 2017 at 03.00am.Upon arival at the hospital i had a to make a payment of R1200.00 or refused treatment.My card had first declined and i recieved an sms that the money came off my account.i explained the guy that was doing my transaction that i recieved an sms and the money came out.he then told me that my transaction didnt go through and swiped my card again.i had got debited twice.i had to get a bank statement and tried to rectify the problem with my bank.i then contacted a lady by the name of nirmala at the hospital on friday around 11am to tell her my card was debited twice she asked me to wait 24 hours.later that day i went to the hospital at 15.55pm as the accounts department was closed,i spoke to another guy by the name of alan.Alan had told me that if i came earlier to the hospital the problem would have been solved.nirmala had told me that the person incharge of the reception was not there and will only return on monday 06 february 2017.now my money got debited twice as such a big establishment theres only one person and no other person could help me.shouldnt there be someone else who couldve helped me.i was told to come back on monday which makes a double run for me to run around to get what belongs to me.mount edgecombe hospital is very pathethic with handling queries as i have to wait the entire weekend.service delivery is terrible,the people that i queried with are giving me wrong information.if my query could have been solved why didnt someone solve it.i just want my money reversed back into my account.i have to wait for something that belongs tp me for three days.pathetic.employ more staff and train them to how to solve a query.</p>