Poor service

My daughter was admitted to Life Westville in November 2023. She was treated and discharged routinely. There was no mention of any billing issues at discharge by the hospital of any sort.

In February 2025, A year and half later I get a notification of an outstanding bill. I contacted the hospital and they asked that I contact the medical aid which I did. The medical aid informed me that the hospital submitted the incorrect details when submitting their claim. All the details was sent to the accounts department. There was no feedback.

I received the bill again on the 24 March 2025, we contacted the accounts department repeating the events that occurred and sent through all the information again. Reference number *** – ***5. No feedback was give after sending through the documents.

I again received a letter of demand last week.

I am tired of your accounts department lack of communication and poor service levels.

Can someone contact me to get this resolved. I’ve been accommodating but to be threatening me with poor credit ratings etc is not acceptable.

Can I ask someone from the accounts department contact me urgently. My number is ***.