Poor service at Kingsbury life hospital in Claremont Capetown

On the 26th December 2020 my niece injured herself and had a huge cut on her shin which required stitches. We had to wait at the trauma unit of Kingsbury life hospital for close to 4 hours until she recieved assistance. As I write this we are here for a mandatory check up to see if all is in order. We came in yesterday to do the same and left without being assisted. I am counting 2 hours now that we have been here and it's still a drag, with no indication as to what's going on. Give or take the procedure she needs to undergo will not even take longer than 5 minutes. The service here is rediculously poor. This private hospital is no different to a public one