KD
Kavita D

1 reviews | Active since Feb 2019

17 Jan 2024, 20:23

Poor service and care

No care for patients at Dalview hospital My husband was booked for a CT scan,he arrived at the hospital 9am. He is allergic to iodine and was prepped previous night with oral meds.Person conducting the scan injected iodine and Saline into his muscle tissue and not vein. Arm is full of fluid and swollen 3 other individuals try to find a veins on both arms as the first person could not find it. None succeeded. They tried to call the doctor but no answer. He had to leave the hospital without the CT scan and full fluid in his arm and was told they will call him and advise on next step . Radiology did not even offer to call another doctor but left patient to leave. From 12pm no one called back. My husband called hospital to find out on next steps as he was in extreme pain, call transferred and no answer. he then decided to call hospital management. After that call manager from radiology called back staying it's not their problem they a third party to the hospital offering no solution. They only calling to clear their department Hospital manager called back saying doctors and radiologist contracted to hospital . Not much they can do for us Not caring to offer a doctor to look at the swollen arm or provide meds for the allergy knowing iodine is in his tissue . He is in tremendous paid and having many side effects. We now have to consult another hospital Very poor care and management at this hospital

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Replies (1)
Life Healthcare
Life Healthcare's reply18 Jan 2024, 08:07
Official
Good day, Kavita D, Thank you for getting in touch. Please be advised that we have shared your contact details and escalated this matter to hospital management, someone will be in touch soon. Please do not hesitate to contact us should you not hear anything. Regards, Life Healthcare