Poor Service

<p>I have been a patient of Prof. Girish Modi since 2001, I was hospitalised in March 2017 , on the 03rd May 2017, I was dismissed from my employment due to Incapacity, I have been in touch with Noleen Prof.Modi's receptionist since the 13th of June 2017 and she advised that it was unfair for the company to dismiss me, I have sent all correspondence and requested that Prof.Modi please complete and sign off, I have been promised for months on end to no avail, I have repeatedly sent Whatsapps to Prof.Modi no response, I eventually decided to sent mails to Puleng Sokamisa Marketing and Communications Coordinator Life Brenthurst Hospital to no avail,On the 13/07/2017 received an email requesting i pay R2800 for a report I called Noleen and advised Im unemployed and cannot pay the money and was willing to make payment arrangement to no avail.Noleen called me yesterday 31/07/2017 to advise that the Prof. completed the documents and she has resigned I should pick up the documents from Bradley who is aware of the envelope in the second draw, when I arrived Bradley was on the phone, document was handed to me by a member os staff at Prof.Modi's office, on opening the envelope I found the UI-3 and not the UI-2.2 form which was orginally emailed to Noleen, I spoke to Ali at the Reception desk who was very unhelpful, he advised me that there was nothing he can do and I should leave the orginal UI-2.2 form and he will ask Noleen as she is the receptionist and I would need to return the next day, I left the rooms and went to Puleng Sokamisa office , she was also not attentive as she had a gentleman in he office when i asked if I could speak to her for 5 minutes , she was reluctant and wasnt really interested in my situation, she got up from her seat and proceeded to walk out the door with me in pursuit and headed to Prof .Modi's rooms , Ali further explained to Puleng that he cannot help as he doesnt know why Noleen did not complete the required forms and when asked if he can ask the Prof. to sign the document and he complete it he said he cannot do it as it was Noleen's job, when asked who was Noleen's replacement he said noboby, he was adamant and will not help. Where is the "Customer Service", what I experienced thus far was ignored emails, ignored whatsapp, not Customer Service, nobody willing to take ownership and continue to pass the buck. As a patient is have been given the run around and the staff at Prof.Modi's rooms are less sympathic and could be bother about the plight of the patient, they do not adhere to the values of the clinic and it is sad that when one needs the support the most one is given the run around.</p> <p> </p> <p> </p> <p> </p>