Peglarae Life Healthcare - Case Management not doing their job!

Case Management and Accounts department really sucks! Been struggling for two months to sort out the account. If I don't do anything from my side, NOTHING gets done. I have to follow up the whole time. Nobody ever replies to my queries or keep me up to date. Two weeks ago, I managed to obtain the letter from specialist that they needed. I followed up with my medical aid now, and still.... The medical aid said they have not received that letter. Soon, I will be the one facing letters of demands, but I am not the one at fault. While my husband was in hopsital (approved for 1.5 days by Medical), i contacted Case Management and asked them what will happen if he should stay longer than the approved 1.5 days? They reassured me that I don't have to worry about a thing, as Case Management update this on a daily basis, and will contact my Medical Aid when the see that we will be going over to get extended authorisation. Well, they obviously did not, as the Medical Aid rejected the additional day for both the Hospital and the Specialist.