Paying for services not provided

My mom I has been handed over for a payment that we do not understand as to how and why I owe. We pay our bills accordingly without question however this specific issue of this payment. Prior to us being handed over we have queried the amount and have been given a run around when asking what the amount owed is for. today after months of questioning my mom went to the hospital to again ask wHat this amount is for and, she has gone to the hospital millions of times trying to get an answer. today they called head office and as she was on the call with the lady from head office (She didn't get the name and the lady was rude, this is around 13:00-13:20 today) the lady hung up the pho e while my mom was talking to her.

Does it make sense that we have been paying all our hospital bills however when it comes to this one we are given the run around? How many times have we paid for things that we did not necessarily need to pay for before? Life health care has been milking my mom for years now and this "bill" has made it evident. The run around they are giving her is proof enough that there is no bill at all. The worst part is that the bill says I was admitted to hospital and I was not. Life hospital groenkloof is a hell hole. and the service is nonsense lately!

When visiting the hospital, they tend to say the matter will be escalated however NOTHING has been done.