Pathetic service from Case management and client service manager

The nursing staff at Glenview Hospital are excellent in their work and 5 stars for them. Unfortunately I cannot say the same about there case managers or the client services manager. Incompetence to do their job for which they get paid for. Letting patients in debt and lie about what they have done and what they are going to do. A client services manager that attacks a patient verbally with out communicating with the patient to establish if the information she have are correct or not. Refuse to give information to the patient that is trying to resolve the issue so that the accounts get paid. Almost 3 months and I still don’t get the co-operation from the hospital to resolve the issue. And me, the patient is being black listed by other service providers for my in hospital treatment due to the fact that the case management department cannot do their work.