RB
Rowena B

1 reviews | Active since Jul 2023

27 Aug 2024, 13:58

Pathetic service

Terrible service at life fourways hospital and a pitty I did not upload this review sooner as I was under the impression the hospital handled there errors accordingly.

I visited the outpatients ward in 2022 examined by the GP who requested we take bloods and see what the problem maybe, upon the blood been taken the nurses decide they were going to add a drip as well as it’s easier for them then having to do it again I made them immediately have it removed as my Daugther was not going to being staying over night and the go did not instruct for drips as she had no signs of needing a drip!!!!

We received the bill for gp costs and bloods which was settled and the got a bill obviously for the drip materials used which I dispute and have been disputing this ever since. Fourways life said they will take it up and too date no one has made contact only to find this bill was handed over to debt collectors with our life account team investigating this even though feedback regarding this was given to the account team and consultants name was Avril!!!

Further to this the staff and consultant Avril cannot even explain what the bill is for what a joke she advised it was for medication only for me to inform her that no medication was given and explained the exact thing that happened at the hospital!!

Life hospital fourways is a joke and please beware they will bill you for stuff even they are unable to explain but expect you to pay!!!!!!

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Replies (1)
Life Healthcare
Life Healthcare's reply28 Aug 2024, 08:31
Official
Hi Rowena B, Thank you for alerting us about your experience. We apologise that our service did not satisfy your expectations. We have shared your contact details with hospital management for investigation and feedback. Many thanks, Life Healthcare