Pathetic Service - 4 Month Query - Lifehealthcare

In November 2025 I received this letter from Flora stating that I need to pay this account. I immediately contacted Discovery and they have advised me that I am not liable to pay the account for the outstanding amount and that Flora has submitted the incorrect ICD10 codes. I have also spoken to (person 1 ( not mentioning names at this point) and she advised that she escalated this with the case manager. I than called back on the 17th of November 2025 and person 2 (will not mention their name at this point) took the call and asked me to send the communication to her email address which I have received from Discovery. On the 16 December 2025 I received another mail informing me to make a payment. On the 17 December 2025 I forwarded my previous mail to *** no reply from anyone so I was under the impression this was sorted. On the 15 January 2026 I received another letter demanding payment. Once again, I called spoke to person 3 and she advised that I forward my mails to her which I have done. On the 19 January 2026 I called and spoke to person 4 and she has advised that she will escalate this to case manager. On the 19 January 2026 I have mailed the case manager and there was no response from her, mailed her again on the 23 January and still no reply and again on the 26 January 2026, Finally, she called me and I had to explain all this again, she advised that she investigate this and will get back to me. A few minutes later she called back to say that she had a look at the correspondence from the Discovery with a colleague and it does reflect that the incorrect theatre codes were used. She also advised that she logged a ticket with Discovery and it will take a few days for them to get back to her. She also mentioned to me that I should follow up with Discovery by Thursday the 29th of January 2026 . This is not my job to follow up with Discovery regarding this matter. Another thing the case manager mentioned to me is that she will put a notice on the system to flag that there is a query pending with Discovery so that I do not receive any letter if demand until they have sorted the issued. I’ve been away on vacation for 2 weeks from 2 February when I got back online on the 16 February I find another letter of demand for this account to be settled and if not, Legal action will be taken. I have a very good standing record and now this. I have mailed the case manager again on the February at 07:39am to give me a call at 13:00PM I still haven’t received a call or a mail from her, and I know for a fact that she has read my mail, I have put a read receipt on it. I am angry, frustrated, and furious as this query has been going on since November 2025. As I have mentioned to case manager why has it taken Flora 10 months to let me know if that there has been an issue. Why should I be responsible for Flora stupidity for submitting incorrect codes.

I have made numerous calls and left messages for the case managers and their mangers and none of them have the decency to respond to my emails and phone calls.

Flora wants to take legal action towards me for them submitting incorrect theatre codes is this beyond stupid.