Ongoing Delays with Refund – No Clear Answers from Wilgeheuwel Hospital or Head Office

My daughter was admitted to Wilgeheuwel Hospital on 15 July. A doctor initially recommended an endoscopy, which we had to pay for upfront as her medical aid would only cover the procedure if findings were made. However, shortly after payment, another specialist advised that the procedure was not necessary.

We immediately completed the refund documentation and submitted everything as required. We were told the refund would take 7 to 10 working days. Unfortunately, to date, no refund has been received.

What’s most frustrating is that every time we follow up — either with the hospital or head office — we receive a different explanation. The process keeps being pushed out by another 7 to 10 working days with no resolution in sight.

This ongoing delay is unacceptable, and the lack of consistent communication or accountability is very disappointing. We kindly request urgent action and feedback regarding the status of the refund.