On Monday, 11 August 2025, I arrived at Life The Glynnwood Hospital at 19:30 with my sick child

On Monday, 11 August 2025, I arrived at Life The Glynnwood Hospital at 19:30 with my sick child. We waited over 1 hour in triage (only one nurse on duty), then I was told to pay R1,200 upfront despite having medical aid. After payment, we waited an additional 1h 30m before being told we could see a doctor, then waited another 2 hours—but no doctor arrived. I requested to speak to a Matron but she never came until left. I withdrew from treatment, received no medical attention, and was told I’d be called the next morning about my refund. It is now 14 August 2025, and I have received no call or refund. I demand a full refund of R1,200 immediately. If I do not receive confirmation within 5 working days, I will escalate this matter.