Nurse Florence, Reception staff,Overworked night shift Doctor

Good morning

One thing that I know is that your customer service department is worse in response to complaints worst. Not expecting response.

I Lodge complaint in 2024 in June, still no response or communication. Worst customer service ever.

But on light note

I must commend and compliment Nurse Florence from the casualties unit .

In her 20 minutes handling our case she showed compassion, customer service, care mostly importantly that hospital are scary and uncomfortable place.

She made our last 30 minutes at casualties unit worth while ,take in consideration that we arrived at 04h39 and only to have really Ubuntu service at 08h30 that's 4 hours without being offered chair to seat in .imagine awaiting for doctor for 2hours in casualties ward is insane . This complain in normal world will assist the doctor on duty since he or she has been complaining about with support from the US the customers.

Fact that we had brought in 4 year old as two parents, resorted on seating on top of the bed . While conversations went on the reception side. Ubuntu Iam because of u .

Nurse Florence thank u 💖 for your recognition that Ubuntu 💖 still lives inside us as people. To you it's not just Job but calling to National duty.

Thank you Nurse Florence.

Not forgetting Dr Linda of the morning shift . Her service and response 👏 100 percent customer focused.

The night shift is over worked - he can't be alone without assistance saving cost is not working Dr who attended to us was Brilliant and know his work but over worked.

Reception staff always helpful and friendly. But the nurse at Triangle room customer service lacking. It's because of the working environment.

We can blame the personal kanti it's the company politics creating toxic environment.

Good morning

One thing that I know is that your customer service department is worse in response to complaints worst. Not expecting response.

I Lodge complaint in 2024 in June, still no response or communication. Worst customer service ever.

But on light note

I must commend and compliment Nurse Florence from the casualties unit .

In her 20 minutes handling our case she showed compassion, customer service, care mostly importantly that hospital are scary and uncomfortable place.

She made our last 30 minutes at casualties unit worth while ,take in consideration that we arrived at 04h39 and only to have really Ubuntu service at 08h30 that's 4 hours without being offered chair to seat in .imagine awaiting for doctor for 2hours in casualties ward is insane . This complain in normal world will assist the doctor on duty since he or she has been complaining about with support from the US the customers.

Fact that we had brought in 4 year old as two parents, resorted on seating on top of the bed . While conversations went on the reception side. Ubuntu Iam because of u .

Nurse Florence thank u 💖 for your recognition that Ubuntu 💖 still lives inside us as people. To you it's not just Job but calling to National duty.

Thank you Nurse Florence.

Not forgetting Dr Linda of the morning shift . Her service and response 👏 100 percent customer focused.

The night shift is over worked - he can't be alone without assistance saving cost is not working Dr who attended to us was Brilliant and know his work but over worked.

Reception staff always helpful and friendly. But the nurse at Triangle room customer service lacking. It's because of the working environment.

We can blame the personal kanti it's the company politics creating toxic environment.